Terms & Conditions
Information on our website
We try our best to make sure that all information on our website, including descriptions of our products and listed prices, are accurate at all times. However, if we do make a mistake, we will try to resolve it as soon as possible, and if we spot that an error has affected your order, we will do our best to let you know.
When browsing our website, the colours of products may vary depending on a few factors in your display settings.
Pictures and images on our website are for illustration purposes only. For an accurate description of any product and details of what is included with the product, please read the product description.
We will do our best to check our website for viruses, but we do not warrant that the website is free of viruses or other malicious content.
All products are subject to availability and so we may not be able to supply your order. In unforeseen circumstances and with or without notice we may have to stop selling products either temporarily or permanently.
We will not be liable for any losses you sustain as a result of updating or modifying our website.
Please make sure that your login details, password and all your other account details remain confidential at all times. If you know or suspect that the security of your account is at risk, you should contact us.
Eligibility to order products
You can only purchase from us if you are aged 18 or over and a resident of the United Kingdom. You will need an active email address and a telephone number so that we can easily contact you.
Placing your order
Your order counts as an offer to purchase goods from us.
After placing your order, you will receive an order acknowledgement email. This contains details of the products you have ordered, the total cost of the order (including delivery) and an order number. It also constitutes the VAT receipt for your product(s).
Acceptance of your order will take place when we despatch the product(s) to you. Until we despatch the product(s), no contract will have been formed between us.
Although we hope to be able to supply all products ordered, we reserve the right, at our discretion and without the need to give reasons, not to accept any offer at any time. If we refuse your order we will let you know as soon as reasonably possible.
You can pay with all major credit and debit cards. We also accept PayPal for orders made online for delivery in the UK.
We will take payment from your card at the time you place your order. Taking payment does not mean we have accepted your order and if for any reason we are unable to accept your order we will provide you with a full refund within 14 days.
Unless otherwise stated all prices shown on our website are inclusive of VAT and other applicable taxes. The product prices shown do not include the delivery fee, which will be added to your total order price.
If we discover an error in our pricing, we will inform you as soon as possible and you will then be given the option of cancelling or re-confirming your order at the correct price.
If for any reason we are unable to contact, you are using the contact details you have provided we will treat the order as cancelled and notify you by email.
DELIVERY GENERAL TERMS
If you have any further questions please visit our delivery pages for more information.
We sub-contract our Delivery Service to trusted transport service providers, however, we’ll always remain responsible for the performance of the Delivery Service.
Online delivery dates
You will automatically be allocated the earliest delivery date possible when placing your order.
We aim to deliver your online order within 14 days of purchase, depending on stock availability and the delivery address. We will deliver your order within 30 days of the order date unless otherwise agreed between us.
We will try our best to meet the delivery date, however, there may be times where we are unable to do this, and your confirmed delivery date will be different. We would advise you not to make any plans to accept your delivery, for example booking time off from work, until we have confirmed the date with you. If you will not be available, please request a different delivery date as soon as possible and no later than 48 hours before the planned delivery date by speaking our Customer Service Team on 020 8231 8830.
Changing the date of delivery
If you would like to change your delivery time or date, please contact our Customer Service Team on 020 8231 8830 and they will advise if this is possible.
In the event of any unforeseen circumstances (such as lorry breakdown, traffic accident, major traffic delays or severe weather) we will do our best to contact you to rearrange an alternative delivery timeslot or date. We will not be responsible for any losses (including loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation) incurred due to a delay in delivery arising out of any cause beyond our control.
Every effort will be made to deliver the products to your room of choice, provided it is safe and practical to do so. However, if our delivery staff believe it is unsafe to deliver the products to this room, then an alternative room will be agreed with you where possible. If our delivery staff consider that delivery to the room of your choice is likely to cause damage to the products or to the property, they will let you know and record the concern on a delivery document. You can still accept the delivery but we will not be liable for any damage caused to the products or the property. However, our delivery staff will take reasonable care when delivering the products.
Our delivery staff are not permitted to and will not: remove doors, windows, doorframes etc. in order to complete the delivery. You must arrange this before the delivery takes place. Our delivery staff do not carry any specialised lifting equipment and will not unpack or assemble delivered products or remove any packaging. Our delivery staff will not remove their footwear whilst making deliveries. If you are concerned about possible damage to flooring, please make sure you cover the flooring with protective sheets.
When you arrange your delivery, we will ask you to provide certain information. This information will be recorded on the delivery document and the delivery will take place at the delivery address you specify. If you provide us with incomplete, incorrect or inaccurate information or instructions, we may cancel the delivery by giving you written notice.
You are responsible for ensuring that you are available to accept delivery. If you are not, there must be an adult available who is capable of receiving delivery on your behalf, and you agree that we can rely on their instructions as if they were your own. Our delivery staff are not permitted to leave any products that have not been signed for.
On delivery, you will be asked to examine the products, check the condition of the packaging and whether the correct number of packages have been delivered and be asked to sign the delivery document confirming this. If there are any issues, you should record this on the delivery document. Missing products will be re-ordered, and damaged/incorrect products will be returned and replaced and delivered free of charge. This will not affect your legal right to notify us within a reasonable time at a later date if you find a defect in your products. If you refuse to sign the delivery document, this will be taken as a refusal to accept delivery.
If items within packaging are faulty or damaged, please notify the delivery driver who will seek to resolve this. If you notice any damage to items following delivery, please notify our Customer Service team as soon as possible after delivery. Please keep any damaged product so that we can inspect it at a later date. If you dispose of any damaged product before we have had the opportunity to inspect it, then this could affect any claim. We will always attempt to replace any damaged product. However, if we are unable to do so we will refund you with the full amount you have paid for the product(s) together with any relevant delivery charges. Nothing in these terms affect your statutory rights.
RETURNS AND CANCELLATION
Our “no quibbles” guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and will issue a full refund for the price paid for the item. We can only accept the return of opened items if they are faulty.
Unfortunately, we do not offer a free returns policy. All returns are the responsibility of the customer. We recommend Yodel or Royal Mail for arranging the most cost-effective way of returning items.
We cannot accept returns on any made to order products or partial multipack orders.
Please follow the steps below to enable us to process your refund efficiently:
1. Give the reason why the item is being returned.
2. Quote, all invoice numbers and date received the item.
3. In case of fault or damage with item, please contact us prior to returning detailing the fault or damage.
4. Wrap all items securely in its original packaging.
5. Cost of returning an item is paid for by the customer.
6. Send all packages the following address:
We currently don't offer any exchanges on any of our products.
Our entire liability to you under these general terms and conditions and returns policy shall not exceed the price paid for the goods you have purchased through Keplin, provided that we take reasonable care when we deliver the goods to you.
We will not be liable to you for any loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation or for any losses that are not reasonably foreseeable by both of us at the time your purchase is made, or your order is accepted.
Despite the limitations in paragraphs above, we do not in any way limit our liability to you for death, personal injury or fraud.
Where you buy as a consumer, these general terms and conditions and the returns policy will not affect your rights under law which cannot be otherwise excluded. For more information contact your local Citizens Advice Bureau.
If you breach these terms and conditions or the returns policy and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these terms and conditions or returns policy.
For the purposes of the Data Protection Act 1998 and any future amendments or subsequent legislation, Keplin Group LTD is the “Data Controller”.
In the event you have a complaint regarding a product or service purchased from us, please contact us on firstname.lastname@example.org
These terms are governed by the laws of England and Wales and you and we both agree to submit to the exclusive jurisdiction of the English and Welsh courts.